Quality Policy
Menons Soumya Nursing Service is extremely thorough with risk identification and the risk management processes for the benefit of all concerned. This includes the proper management of occupational health, safety and welfare of our support workers.
The elements of our risk management program are outlined below and commences with a client approach including police offender history checks on support workers, on site risk assessment inspections. We require regular support worker training, incident reporting, adequate insurance and knowledge of the OH&S Act and other relevant legislation.
As part of the program to protect the safety and welfare of our workers it is requested that any specific hazard information known by a referring agency is provided to Menons Soumya Nursing Service at the time of requesting a service.
Clients can confidently rely on the services provided by Menons Soumya Nursing Service
Complaints and compliments from customers including clients, carer or agent personnel are acknowledged as the most effective form of feedback regarding our performance.
Any person who is associated with the service provided by Menons Soumya Nursing always has the right to raise issues or make a complaint about any aspect of our services.
The Menons Soumya Nursing Service complaints policy and procedures are based on and comply with National Service Standards.